General FAQs

It's 6pm EST and I haven't received my email with today's link, what do I do?

Please allow for around 30 minutes for your email to be delivered. If it is past 30 minutes, be sure to check your Promotions, Spam, and Junk email folders for our email. You can also email us at support@longevityfilm.com for assistance. 

We also recommend signing up for SMS text notifications

Also, remember: Each episode is available for 24 hours entirely for free!

I'd like to purchase the Longevity Roadmap docu-series, how can I do that?

Excellent! You can click here to purchase.

I am having trouble getting the video to play or hearing the video, what can I do?

Here are a few things to try:

-- Try using a different web browser.

-- Please make sure you're using the latest version of your browser. Here's how to check for this.

-- Make sure your computer volume is turned up.

-- If you have plugins installed in your browser, they might be causing problems for the video player. To test for this, open a “Private or Incognito” window from your browser's File menu, and use that window to visit the page that has the video.

-- If others in your home are using the WiFi or if you are located too far away from the wireless router this will cause streaming trouble. We recommend moving closer to your router and ask others in your household to limit online activities until you have watched the video.

-- After you have tried all of these, if you are still having trouble, try restarting your computer.

When will each episode air?

At 6 pm EST each day of the launch, you will receive an email containing the unique link to the newest episode.

(NOTE: Please locate the correct email corresponding to the live episode. Each email contains a unique link directing you to the specific episode.)

Each episode is available for 24 hours for free. Please be sure to mark your calendar so you have time to watch them all!

Episode 1 – Defining Longevity

Live January 13th from 6pm EST to January 14th at 5:59pm EST

Episode 2 – The Functional Medicine Approach to Heart Disease

Live January 14th from 6pm EST to January 15th at 5:59pm EST

Episode 3 – The Functional Medicine Approach to Cancer

Live January 15th from 6pm EST to January 16th at 5:59pm EST

Episode 4 – The Functional Medicine Approach to Balancing Hormones

Live January 16th from 6 pm EST to January 17th at 5:59pm EST

Episode 5 – The Functional Medicine Approach to Optimal Brain Health

Live January 17th from 6pm EST to January 18th at 5:59pm EST

Episode 6 – Eating for Longevity

Live January 18th from 6pm EST to January 19th at 5:59pm EST

Episode 7 – Longevity Habits and Innovative Therapies

Live January 19th from 6pm EST to January 20th at 5:59pm EST

Episode 8 – The Longevity Roadmap / Putting It All Together

Live January 20th from 6pm EST to January 21st at 5:59pm EST

I purchased the longevity roadmap, how do I access the on demand content?

-- Congratulations on your purchase! In order to create your digital membership, you'll need to locate the email sent to your inbox with the subject, "Login instructions for Longevity Roadmap"

(If you can't find it, please be sure to check your Spam and Promotions folders)

-- Then, you'll need to click the large button to create your password.

-- Then, bookmark the login page and return any time you'd like to review the content.

Do you offer closed captioning?

Yes, closed captioning is available! If you are streaming the episodes during our launch, look in the lower right hand corner of the video player for a CC button to enable the closed captions.

If you purchase the Longevity Roadmap docu-series, each video will also have the closed captioning option available, along with digital transcripts.

How do I contact customer support?

We are happy to help! If you have questions, concerns, or comments, please email our amazing customer support team at: support@longevityfilm.com

I purchased the longevity roadmap premium package, when will I receive my order?

The Longevity Roadmap purchase is all digital only (no physical items will be shipped). You can access your content immediately! To access your purchase, please locate the email sent to your inbox with the subject "Login instructions for Longevity Roadmap" and create your password. Once you have done that, Click here to log in.

Please email our support team if you have additional questions: support@longevityfilm.com

I missed an episode, what can I do?

During the launch, we air each episode for 24 hours entirely for free! If you miss an episode or want to access all of the Longevity Roadmap content at any time or share with your loved ones, we encourage you to purchase lifetime access to the Longevity Roadmap docu-series + bonus content. Click here to learn more!

We are also pleased to let you know that we will offering a free friends and family replay weekend January 23rd and 24th. So, be sure to share this information with your loved ones and tune in!

When I click an Episode on the grid, it doesn't take me to that episode. Help!

-- Each episode has a unique link that is sent in your email. Clicking on the grid will not redirect you to the current episode.

-- Please locate the email with corresponding episode link or email us at support@longevityfilm.com

-- If you can't find the email, check your Spam and Promotions folder