Currently we do not ship online orders outside of the United States and Canada. For 2-day air and overnight shipping, orders received on a business day by 12:00 Noon EST and in-stock will be shipped that business day.
Shipping costs are dynamically quoted at the time of check-out. They depend upon the method and option you choose:
Standard Delivery: Allow 4-10 business days. For free shipping over $100 use FedEx as our primary shipping carrier, but might occasionally use USPS as needed. All orders will have tracking numbers supplied to you with your order confirmation so you can track the location of your order through the shipping process.
*2-Day Delivery: To receive in-stock products within 2 business days, all orders must be placed by 12:00 noon EST. It is recommended that customers ordering probiotics consider this method of shipping. Please note that 2-Day delivery is 2-business days. Orders in by 12:00 noon on Thursday may be delivered the following Monday. Friday orders may be delivered on Tuesday. Deliveries outside of the contiguous 48-states can not be guaranteed in 2-days.
*Express Overnight Delivery: To receive in-stock products by the next business day, all orders must be placed by 12:00 noon EST. Please note that Express Overnight Delivery usually does not include weekends. Friday orders placed by 12 noon may be delivered on Monday. Express Overnight Delivery is only available in the contiguous 48-states.
*NOTE: Delivery times are estimated.
SHIPPING REFUNDS ARE ONLY ISSUED WHEN WE DO NOT MEET OUR PROCESSING TIMELINE.
All prices listed are in U.S. dollars. When you pay by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement. Canadian orders are typically shipped via Priority International by the United States Postal Service.
We ship Canadian orders USPS. The USPS says 6–10 Business Days for USPS Priority International. However during COVID we have seen much longer delay times.
Canadian duties and taxes are NOT included, and are the responsibility of the customer. As a Canadian customer, you are responsible for making sure that importing a particular nutritional supplement from the United States is allowed in Canada.
If the package(s) is returned to us because of an address error, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed for the return of the package. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.
Declaration of value and contents: Please note that we declare the full value (minus the shipping charge) of your order on the shipping label or documents. Also, we label the contents as "Nutritional Supplements for Personal Use".
Import taxes: You may have to pay import taxes, customs duty, or quarantine fees due the Canadian Government. These charges are separate from your shipping charge, and you will be billed directly for them by your local customs office. Please contact your local Customs office for more details.
Import restrictions: As a Canadian customer, you are responsible for making sure that importing a particular nutritional supplement from the United States is allowed in Canada.
The following items are not allowed to be imported unless through your doctor: Carnitine, Acetyl-L-Carnitine, L-Tryptophan (5-HTP), DHEA, Pregnenolone, Androstenedione, Yohimbe, Human Growth Hormone, Red Yeast Rice, Vitamin D > 1000 IU per dose, Vitamin A > 10,000 IU per dose and any products containing Vitamin K.
Your order must be for 90 days of usage, and NOT longer. The way Canadian Customs determine this is by reading what the label says. So if it says take 1 tablet/capsules a day, then you are entitled to import only 90 servings of this supplement. Please read the product information on our site and order within these guidelines.
Your total order costs must be less than $1,600 in order to be considered for personal use.
Orders over $100 qualify for free standard ground S&H in the contiguous 48 United States. Requests for expedited orders will incur additional charges. Orders to Hawaii, Alaska and Canada only qualify for free standard ground S&H when over $250.
If you placed an order for something that is out of stock, and your order is for standard shipping, we will allow 3 days for the backorder to be filled. If on day 3 your order cannot be filled in its entirety we will partially ship your order (The packing slip will indicate the backorder). If your order is on Two-Day shipping or Overnight- we will immediately partially ship your order (The packing slip will indicate the backorder). Your back order item will be shipped as soon as the item is available. It will ship in the method your original order had shipped. Tracking will come from Fulfillment Center, Symbia Logistics.